Edgware Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Edgware Carpet Cleaners provides carpet and related cleaning services within its service areas in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the following meanings:
1.1 Company means Edgware Carpet Cleaners, the provider of the cleaning services described herein.
1.2 Client means any individual, business, organisation, or entity that requests or receives services from the Company.
1.3 Services means carpet cleaning and any related or additional cleaning services that the Company agrees to provide to the Client, including but not limited to upholstery cleaning, rug cleaning, and stain removal.
1.4 Service Address means the address at which the Services are to be carried out as agreed at the time of booking.
1.5 Booking means a request by the Client for Services that has been accepted and confirmed by the Company.
1.6 Business Day means a day other than a Saturday, Sunday, or UK public holiday.
2. Scope of Services
2.1 The Company offers domestic and commercial carpet and related cleaning Services within designated service areas in and around Edgware and other parts of the United Kingdom as determined by the Company from time to time.
2.2 The Company reserves the right to decline to provide Services where access is unsafe, where the environment is hazardous, or where the scope of work exceeds what was reasonably described by the Client at the time of booking.
2.3 The Company may use its own discretion regarding cleaning methods, materials, and equipment, provided these are suitable and customary for the type of Service agreed with the Client.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys accepted communication methods as published from time to time. The Company is under no obligation to accept a booking until it has been confirmed.
3.2 When placing a booking, the Client must provide accurate and complete information, including the Service Address, property type and size, areas to be cleaned, parking availability, and any particular requirements or concerns.
3.3 All bookings are subject to availability. The Company will confirm the date, time window, and estimated duration of the Service. Any confirmation provided by the Company constitutes acceptance of the booking and forms a contract between the Client and the Company.
3.4 The Client must ensure that a responsible adult is present at the Service Address at the scheduled start time, unless otherwise agreed in writing with the Company.
3.5 The Company reserves the right to amend the scheduled time or date of a booking by giving the Client reasonable notice where possible. In such circumstances, the Client may accept a revised appointment or cancel the booking without cancellation charges if the alternative offered is not suitable.
4. Prices and Quotations
4.1 Any prices or quotations given prior to inspection of the property are estimates only, based on the information supplied by the Client. The Company reserves the right to adjust the price if the actual condition or size of the carpets or areas to be cleaned differs materially from the description provided.
4.2 Where possible, the Company will inform the Client of any price variation before commencing work. If the Client declines the revised price, the Company may cancel the Service and the Client may be liable for a call-out or cancellation charge, where such charge has been notified in advance.
4.3 All prices are stated in pounds sterling and, unless expressly stated otherwise, include applicable taxes.
5. Payments
5.1 Payment is due in full on completion of the Services unless otherwise agreed in writing between the Company and the Client prior to the Service date.
5.2 The Company accepts payment by the methods it specifies from time to time. The Client must ensure that payment can be made promptly at the time required.
5.3 For commercial Clients or ongoing contracts, payment terms may be agreed separately. In the absence of a separate written agreement, payment is due within 14 days of the invoice date.
5.4 If the Client fails to make any payment on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permitted under UK law from the due date until payment is received in full.
5.5 The Company may suspend or refuse to provide further Services to the Client while any invoices remain unpaid.
6. Deposits and Pre-Payments
6.1 The Company may, at its discretion, require a deposit or full pre-payment to secure a booking, especially for larger jobs, long-distance appointments, or commercial Services.
6.2 Deposits and pre-payments will be deducted from the final invoice for the relevant Services. Where the Client cancels a booking, the deposit or pre-payment may be refundable or non-refundable in accordance with the cancellation provisions set out in these Terms and Conditions.
7. Cancellations and Rescheduling by the Client
7.1 The Client may cancel or request to reschedule a booking by giving notice to the Company using the same or an agreed communication channel used for the booking.
7.2 If the Client cancels a booking more than 48 hours before the scheduled start time, any deposit or pre-payment may be refunded or applied to a future booking at the Companys discretion.
7.3 If the Client cancels within 24 to 48 hours of the scheduled start time, the Company may charge a cancellation fee of up to 50 percent of the quoted Service price to cover allocated time and costs.
7.4 If the Client cancels within 24 hours of the scheduled start time, or fails to provide access when the operative attends the Service Address, the Company may charge up to 100 percent of the quoted Service price.
7.5 Where the Client requests rescheduling rather than cancellation, the Company will make reasonable efforts to accommodate the new preferred time. Rescheduling requests made at short notice may incur a fee, as reasonably determined by the Company.
8. Cancellations and Rescheduling by the Company
8.1 The Company reserves the right to cancel or reschedule a booking in the event of circumstances beyond its reasonable control, including but not limited to staff illness, equipment failure, severe weather conditions, travel disruptions, or safety concerns.
8.2 In the event that the Company cancels a booking, any deposit or pre-payment made by the Client for that booking will be refunded in full or, with the Client’s agreement, applied to a new appointment time.
8.3 The Company will not be liable for any indirect or consequential losses suffered by the Client as a result of a cancellation or rescheduling, including any loss of income or opportunity.
9. Client Obligations and Access
9.1 The Client must provide the Company with safe and timely access to the Service Address, including appropriate parking where reasonably possible. Any parking charges incurred by the Company’s operative may be added to the final invoice if this has been notified in advance.
9.2 The Client is responsible for ensuring that the areas to be cleaned are reasonably clear of personal items, breakables, and obstacles, and that pets are supervised or secured away from the working area.
9.3 The Client must advise the Company of any known risks at the property, including loose floor coverings, pre-existing damage, fragile items, or any other hazards that may affect the safe provision of the Services.
10. Condition of Carpets and Limitations of Results
10.1 The Client acknowledges that the effectiveness of cleaning results depends on the nature and age of stains, the type of carpet or fabric, previous cleaning treatments, and general wear.
10.2 While the Company will use reasonable skill and care in providing the Services, it does not guarantee the removal of all stains or marks, or restoration to a like-new condition.
10.3 Any pre-existing damage, discolouration, wear, or shrinkage may be made more visible by the cleaning process. The Company will not be liable for such issues where they arise from conditions existing prior to the Service.
11. Liability and Insurance
11.1 The Company will exercise reasonable skill and care in providing the Services and will carry appropriate public liability insurance in line with industry practice.
11.2 The Company shall not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Client, including incorrect property details or failure to disclose known defects.
11.3 The Company’s total liability to the Client for any loss or damage, whether in contract, tort, or otherwise, arising out of or in connection with the Services shall be limited to the total price paid or payable for the specific Service giving rise to the claim.
11.4 The Company shall not be liable for any indirect, consequential, or economic losses, including loss of profits, revenue, or opportunity, whether arising from negligence, breach of contract, or otherwise.
11.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
12. Complaints and Service Issues
12.1 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Service.
12.2 Where a complaint is found to be justified, the Company may, at its discretion, offer a partial refund, a re-clean of the affected areas, or another appropriate remedy.
12.3 The Client agrees to allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any issues before arranging for any third party to undertake remedial work. Failure to do so may limit the Companys liability.
13. Waste Handling and Environmental Regulations
13.1 The Company will handle, store, and dispose of any waste and residues generated during the provision of the Services in accordance with applicable UK waste management and environmental regulations.
13.2 The Company is not responsible for the disposal of general household or commercial waste found at the Service Address beyond the normal residues of the cleaning process, unless specifically agreed as part of the Service.
13.3 Any hazardous materials, including but not limited to asbestos, chemical contaminants, or biological hazards, must be disclosed by the Client in advance. The Company reserves the right to refuse to handle any such materials and to withdraw Services where a hazard is discovered.
13.4 The Company aims to use products and methods that are efficient and compliant with relevant environmental standards. Specific product requirements must be agreed in advance and may affect the quoted price.
14. Property and Keys
14.1 Where the Client provides keys or access codes to the Company, the Company will take reasonable care to keep them secure and use them only for the purpose of providing the Services.
14.2 The Company shall not be liable for any loss or damage resulting from keys or codes being provided to it by the Client where security measures at the property are otherwise inadequate or where loss arises from third party actions beyond the Companys control.
15. Force Majeure
15.1 The Company shall not be liable for any delay or failure in performing its obligations where such delay or failure arises from events beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, transport disruption, or government restrictions.
16. Privacy and Data Protection
16.1 The Company will process any personal data provided by the Client in accordance with applicable UK data protection laws.
16.2 Personal data collected for the purposes of arranging and delivering Services will be used only as necessary for the performance of the contract, for administration, and for legitimate business purposes. The Company will take reasonable steps to keep such data secure.
17. Amendments to These Terms
17.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted or otherwise communicated to Clients and will apply to bookings made after that date.
17.2 The version of the Terms and Conditions in force at the time of the booking will apply to that booking.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By confirming a booking with Edgware Carpet Cleaners, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.