Edgware Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Edgware Carpet Cleaners provides domestic and commercial cleaning services. By making a booking, confirming an appointment, or allowing our team to begin work, you agree to the terms below. Please read them carefully before proceeding. They are intended to create a clear, fair, and practical agreement for both the customer and the cleaning provider.
In these terms, the words “we”, “us”, and “our” refer to Edgware carpet cleaners, and “you” or “the customer” refers to the person requesting or receiving the service. These terms apply to all standard carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, and related cleaning services unless a separate written agreement states otherwise. Any variation to these terms must be agreed in writing.
By booking a service with Edgware carpet cleaners, you confirm that you are authorised to request the work and that the property owner or relevant responsible party has granted permission for the cleaning to take place. You also confirm that any information you provide about the condition of carpets, furnishings, access, and any known risks is accurate to the best of your knowledge.
Booking process begins with a request for service, followed by a review of the details you provide. We may ask for room sizes, material types, visible staining, access requirements, and preferred dates. A booking is only considered confirmed when we have accepted the job and provided a booking reference, written confirmation, or another clear acknowledgement. Any estimate given before inspection is based on the information available at that time and may be adjusted if the actual service conditions differ materially from what was described.
Where appropriate, Edgware carpet cleaners may provide an estimate by phone, email, or through a booking form. Estimates are not guaranteed fixed prices unless expressly stated in writing. We reserve the right to decline a booking if the requested service is outside our scope, if access is unsafe or impractical, or if the premises present conditions that would make the work unreasonable. We may also refuse or reschedule a booking where the customer has not provided sufficient information to complete the service safely and effectively.
To help us complete the work efficiently, you agree to provide reasonable access to the relevant rooms and to ensure that the area is ready for cleaning at the agreed time. This may include removing fragile items, securing pets, and allowing adequate space for equipment. If the job cannot begin because access is restricted, the area is unsuitable, or important information has been withheld, we may charge a call-out fee or rescheduling fee where permitted by law and where costs have been incurred.
Payments are due in accordance with the payment terms stated at the time of booking or upon completion of the service, depending on the arrangement agreed. Unless otherwise agreed in writing, payment is required on the day the work is completed. We may accept payment by bank transfer, card, cash, or other methods that we have approved in advance. Any payment method restrictions will be explained before the appointment where possible.
All quoted and invoiced amounts are stated in pounds sterling and may be subject to VAT if applicable. If additional work is requested on-site, the final charge may increase to reflect the extra labour, materials, equipment use, or time required. This may include additional stain treatment, heavier soiling, or cleaning of items not included in the original booking. We will use reasonable efforts to explain any likely changes before carrying them out, although immediate action may sometimes be necessary to complete the service effectively.
Late or non-payment may result in additional recovery costs, interest, or administrative charges where allowed by law. Ownership of any goods or items supplied by us does not transfer until full payment has been received. If payment is disputed, you must raise the issue promptly and in good faith so that the matter can be reviewed. We reserve the right to suspend future services until outstanding sums are settled.
Cancellations and rescheduling must be requested as soon as possible. If you need to cancel or change an appointment, please provide reasonable notice so that the time can be reallocated. Where a cancellation occurs after we have already reserved time, arranged staff, or incurred preparatory costs, we may charge a cancellation fee that reflects our reasonable losses. The amount of any such fee will be proportionate and consistent with applicable consumer law.
If you are a consumer and have booked remotely, you may have cancellation rights under the Consumer Contracts Regulations 2013, subject to any lawful exceptions. If you ask us to begin services within the cancellation period, you may be asked to confirm that you want the work to start immediately and acknowledge that you may lose the right to cancel once the service has been fully performed, as permitted by law. Any waiver or confirmation will be handled transparently.
We may cancel or reschedule a booking if circumstances beyond our control make it impossible or unsafe to carry out the service at the planned time. Examples may include severe weather, equipment failure, staff illness, or access problems. If we cancel for reasons within our control, we will aim to offer an alternative appointment or a refund for any pre-paid amount relating to the cancelled service. We will not be liable for consequential losses caused by a cancellation that is outside our reasonable control.
Service standards and customer responsibilities are central to how Edgware carpet cleaners operates. We will use reasonable care and skill when providing services, and we will aim to deliver the cleaning work in a professional manner using appropriate methods and equipment. However, outcomes may vary depending on the age, fibre type, previous treatments, wear, hidden damage, and condition of the item or flooring being cleaned.
You are responsible for informing us of any known issues that could affect the service, including pre-existing damage, loose seams, colour loss, shrinkage risk, delicate materials, and prior repairs. You should also tell us about stains caused by bleach, dyes, bodily fluids, oils, or other substances that may respond unpredictably to treatment. If necessary, we may decline to treat a particular stain or area where the risk of damage is unacceptably high.
Where furniture must be moved, the customer should remove valuable, fragile, or personal items in advance unless we have agreed otherwise. We are not responsible for delays or incidental issues caused by items left in the work area. If a room is not adequately prepared, we may either clean only the accessible parts or ask that the appointment be rearranged. Any decision will be made reasonably and with a view to protecting both the property and the cleaning result.
Liability is limited to losses directly caused by our negligence or breach of contract, subject to the law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We will exercise reasonable care, but we cannot guarantee perfect results on every material or stain type, especially where the item has prior damage or has been treated previously by another party.
Edgware carpet cleaners will not be responsible for damage that arises from pre-existing faults, hidden defects, unsuitable materials, manufacturer weaknesses, or information that was not disclosed before the work started. We are also not liable for loss or damage caused by items that were not removed or protected by the customer where doing so would reasonably have been expected. If you believe damage has occurred, you must notify us promptly and allow us a reasonable opportunity to inspect the issue before any repair is attempted by a third party.
Where liability is established and not otherwise excluded by law, our maximum liability for any claim arising from a service shall be limited to the amount paid for the specific service in question, unless a higher limit is required by law. We will not be liable for indirect or consequential losses, including loss of profit, loss of business, or loss of enjoyment, except where such exclusion is not permitted. Any claim should be made as soon as reasonably possible and in writing, with supporting information where available.
Waste regulations and environmental compliance are observed in accordance with applicable UK law. When carrying out carpet and fabric cleaning, we may produce wastewater, extracted residues, used cloths, filters, and minor packaging waste. We will handle and dispose of such waste responsibly and in line with relevant environmental and waste management requirements. We do not unlawfully dump waste, and we expect customers to cooperate with any reasonable instructions concerning disposal, drying, or post-cleaning ventilation.
Wastewater and cleaning residues may not be suitable for disposal into ordinary drains in all circumstances, especially where they contain contaminants, detergents, or removed substances that require careful handling. We will use appropriate methods to reduce environmental impact, including the use of suitable products and responsible disposal practices. Where a customer requests disposal of bulky waste, biohazard-related materials, or items that fall outside routine cleaning waste, we may decline the request or charge an additional fee if lawful and operationally feasible.
The customer must disclose any hazardous materials, bodily fluid contamination, mould infestation, sharp objects, syringes, chemical residues, or similar risks before work begins. If such hazards are identified during the service, we may suspend the work until suitable precautions have been taken. In some cases, specialist disposal or cleaning procedures may be required, and the service may need to be referred elsewhere. We may also refuse to handle materials that would place staff, customers, or the environment at unreasonable risk.
Insurance and force majeure provisions apply where relevant. We maintain insurance cover that is reasonably appropriate for the services provided, but insurance does not alter or extend your legal rights under these terms. If an event beyond our reasonable control prevents or delays performance, including fire, flood, transport disruption, extreme weather, utility failure, epidemic restrictions, or labour shortages, we will not be liable for the delay or failure to perform while the event continues.
During any force majeure event, we will try to resume services as soon as reasonably practicable or offer a revised appointment. Either party may request cancellation if the disruption continues for an unreasonable period. Any pre-payment for work not carried out will be refunded, subject to deductions for work already completed or costs already reasonably incurred. We will always act proportionately and in line with applicable law.
Edgware carpet cleaners may also update equipment, products, or cleaning methods from time to time, provided that any changes do not materially reduce the quality of the agreed service. If a change becomes necessary because of safety or legal compliance, we may substitute an equivalent method or product. We aim to keep the service efficient, safe, and consistent with industry practice, while recognising that every property and fabric type may require a slightly different approach.
Complaints and dispute resolution should be raised promptly so that we can investigate and, where appropriate, address the issue. If you are dissatisfied with any part of the service, please provide details of the concern, including the date of the visit, the area affected, and any supporting evidence. We will review complaints in good faith and seek a fair outcome, which may include further treatment, a partial refund, or another reasonable remedy depending on the circumstances.
Nothing in these terms affects your statutory rights as a consumer. If any term is found to be unlawful, invalid, or unenforceable, that term shall be treated as removed to the minimum extent necessary, and the remaining terms will continue in full force. No delay or failure by us to enforce a right shall operate as a waiver of that right unless we confirm the waiver in writing.
Governing law and jurisdiction are England and Wales. These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise.